SHIPPING INFO
At PinkHour, we ensure a smooth and discreet delivery experience for all our customers.
1. Order Processing Time
All orders are processed within 24–48 hours after confirmation. Orders placed on weekends or public holidays will be processed on the next working day.
2. Shipping Timeline
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Metro Cities: 2–4 business days
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Tier 2 & Tier 3 Cities: 4–7 business days
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Remote Areas: 5–8 business days
3. Shipping Charges
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Free shipping on orders above ₹999
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₹79 shipping fee on orders below ₹999
4. Discreet Packaging
We understand your privacy. All PinkHour orders are shipped in plain, unbranded packaging with no mention of product details.
5. Order Tracking
Once your order is shipped, you will receive a tracking link via SMS/Email to monitor delivery status in real-time.
6. Delivery Delays
While we aim for timely delivery, delays may occur due to unforeseen circumstances such as weather conditions, logistics issues, or regional restrictions.
7. Incorrect Address / Failed Delivery
Please ensure accurate address details. PinkHour will not be responsible for failed deliveries due to incorrect information.
PRIVACY POLICY
1. Information We Collect
We may collect the following details:
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Name
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Contact number
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Email address
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Shipping & billing address
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Payment details (processed securely via third-party gateways)
2. How We Use Your Information
Your information is used to:
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Process and deliver orders
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Provide customer support
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Send order updates and important notifications
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Improve our products and services
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Share promotional offers (only if opted in)
3. Payment Security
All transactions are processed through secure and encrypted payment gateways. PinkHour does not store your card or banking details.
4. Data Protection
We implement strict security measures to protect your personal data from unauthorized access, misuse, or disclosure.
5. Discreet Communication
We ensure that all communication related to your order is handled confidentially and respectfully, keeping your privacy in mind.
6. Third-Party Sharing
Your information is shared only with trusted partners such as:
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Delivery partners
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Payment gateways
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Technical service providers
We do not sell or rent your personal data to third parties.
7. Cookies
Our website may use cookies to enhance your browsing experience and personalize content.
8. Your Rights
You have the right to:
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Access your data
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Request corrections
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Opt-out of marketing communications
9. Policy Updates
PinkHour reserves the right to update this policy at any time. Changes will be reflected on this page.
REFUND & RETURNS
At PinkHour, we offer returns and refunds within 5 business days of delivery. Items must be unused, unworn, and in original packaging. Refunds will be processed within 5 business days after the returned product is received and verified.
